The video’s opening shot shows a man hiding under a bed snipping in a hole in someone’s sock. Seconds later, the same man uses a saw to shorten a table leg so that it wobbles during breakfast. “My job is to make things shitty,” the man explains. “The official title is enshittificator. What I do is I take things that are perfectly fine and I make them worse.”

The video, released recently by the Norwegian Consumer Council, is an absurdist take on a serious issue; it is part of a wider, global campaign aimed at fighting back against the “enshittification”, or gradual deterioration, of digital products and services.

“We wanted to show that you wouldn’t accept this in the analogue world,” said Finn Lützow-Holm Myrstad, the council’s director of digital policy. “But this is happening every day in our digital products and services, and we really think it doesn’t need to be that way.”

Coined by author Cory Doctorow, the term enshittification refers to the deliberate degradation of a service or product, particularly in the digital sphere. Examples abound, from social media feeds that have gradually become littered with adverts and scams to software updates that leave phones lagging and chatbots that supplant customer service agents.

  • urshilikai@lemmy.world
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    4 hours ago

    Not sure I agree with the statement that we wouldnt accpet enshittification in our analog lives… ovens and refrigerators with screens and becoming unrepairable, cars are only sold with onboard computers and power windows with no other price point, materials for most household items becoming plastic / single use / or deliberately designed with a failure lifetime. I recently started buying clothing with no synthetics and they are unfathomably better performing in terms of breathing, odor, comfort and warmth. We’ve forgotten what physical products used to be like, in 20 years we will have similarly forgotten what un-enshittified internet / tech was like.

    I think, and perhaps it’s scarier than anyone wants to admit, we’ve already gotten accustomed to or given up fighting against enshittification of the analog world.

    The common thread is capital and financialization and there can be never be progress until the ideas in “how to win friends and influence people” are called out as demonic and unhuman.

    • sidelove@lemmy.world
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      2 hours ago

      I agree with everything you said, but why you gotta do power windows dirty like that 😭

  • maplesaga@lemmy.world
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    6 hours ago

    The problem is upload speeds are too low on consumer ISP, and monopolies like Microsoft that Norwegian countries many times break their own procurement laws to use.

  • Modern_medicine_isnt@lemmy.world
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    6 hours ago

    As long as companies primary purpose is to make value for the shareholders, this will continue. It is a race to the bottom.
    How do you fix that without massive upheaval for the people you are trying to help. I don’t know.
    Companies used to have a smaller reach, meaning less total and potential customers. So they had to balance what what was good for the shareholders qith what was good for the customers or risk losing both. But products are often global now, especially digital ones. There seems to always be more customers to replace the ones they lose. And investors don’t care as much about the long term since they can trade stocks so quickly. Maybe the solution is required holding periods for stocks or something. Higher short term capital gains taxes, and better incentives for long term gains.

    • MortUS@lemmy.world
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      4 hours ago

      Government should be the balancing act in response to this. Regulations enforced by Governments.

    • daannii@lemmy.world
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      5 hours ago

      It won’t stop until stocks are no longer a thing.

      Honestly it seems like a bad idea to have stocks in the first place

      Like a loan shark you can never get rid of.

      Why does this even exist ?

      I remember learning about the stock market in grade school and I thought it was stupid then and I think it’s stupid now.

      It’s harmful in pretty much every way.

      • vaultdweller013@sh.itjust.works
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        4 hours ago

        Stocks aren’t necessarily a bad thing since they in theory represent abstract ownership of a thing. Perfectly fine when privately held, it becomes an increasingly problematic thing when. Traded on an open market though.

    • rodneylives@lemmy.world
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      6 hours ago

      It can change, but it’ll require a large number of people seeing it as a problem worth addressing. Companies currently don’t value customer experience very well and haven’t for a long time, witness how phone customer service has become loaded with automated services standing between users and a small phone support staff. But if that were change, if stockholders were to come to see how much users hate that, and more importantly if users were to base their habits on that decision, it might cause things to improve. Money people, despite their near-legendary density, tend to be very nervous about trends. It might be possible to spook them.

      Well, I think it could happen. I’ve been wrong before.

  • Eheran@lemmy.world
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    9 hours ago

    Sadly, enshittification on wiki is defined somewhat different and without official sources they well not change it.

  • a4ng3l@lemmy.world
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    10 hours ago

    For me it’s a tale about loss of ownership in a dematerialised world. No one is going to cut a piece of my dining table because I own it and physically have it entirely at my side.

    I’ll never own (my locally installed) Spotify nor the songs I listen to. Though for the later I have vinyl alternatives which no one is touching.

    • LittleBorat3@lemmy.world
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      4 hours ago

      You can have digital no problem. I have 25 year old mp3s. It just needs to be physically on your drives. You can pirate or purchase music today without issues. Spotify just scratched that laziness itch at one point in time and now you are locked in.

    • Zer0_F0x@lemmy.world
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      9 hours ago

      If you want a specific variety of a plant that’s patented by, say, Monsanto, you don’t own the seeds you get but rather their permission to plant them.

      If you re-plant seeds in your own field produced by the crops of the previous year on that same field they can sue you and they will win (see Bowman v. Monsanto Co.)

      • Scubus@sh.itjust.works
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        2 hours ago

        That’s cool. Good thing I have a black light, and can modify the seeds the same way they do. Therefore, not the same seeds.

        Edit: didn’t make this clear enough, the idea is to lightly modify their seeds just enough to make it legal. If they want to be shitty, we can be shitty right back. Any rule they make for us they make exceptions for the rich. Therefore, with enough cleverness and a stubborn refusal to accept others bullshit(and a bit of spite) you can exploit their rules and bend them to your will.

      • a4ng3l@lemmy.world
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        9 hours ago

        Indeed. IP / patents is clearly a source of issue in physical objects as well. But once you buy them seeds they stay « according to the initial specs ». They won’t suddenly grow another plant once you have them.

        You might not be allowed to do anything you want but that’s another annex issue.